Refund policy

Returns & Refunds Policy

Last updated: August 19, 2026

Returns and Exchanges

All Vidalife merchandise is made to order through our third-party fulfillment partner, Printify. Because each item is printed specifically for you, we do not accept returns or exchanges for:

Ordering the wrong size or color
Changing your mind
Items that fit differently than expected
Minor variations in color, print placement, or product appearance
Incorrect or incomplete shipping information provided at checkout

Please review all product descriptions and size charts carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or incorrect, please email vidalifemerch@gmail.com within 30 days of delivery.

Please include:

Your name and order number
A description of the issue
Clear photos of the entire item
A close-up photo showing the damage, defect, or printing issue
A photo of the size tag if you received the wrong product or size

Once the issue has been reviewed and approved, we will arrange a replacement or refund.

Please do not return an item or mail it to the return address shown on the package unless we provide specific instructions.

Cancellations and Order Changes

If you need to cancel or change an order, contact us immediately at vidalifemerch@gmail.com.

Orders may enter production shortly after they are placed. Once production begins, an order can no longer be changed or canceled. Submitting a request does not guarantee that the order can be updated or canceled.

Refunds

Approved refunds will be issued to the original payment method. Please allow additional processing time for the refund to appear, depending on your bank or payment provider.

Original shipping charges are nonrefundable unless the order was damaged, defective, incorrect, or determined to be lost in transit.